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Starway Moving and Transport Inc

Starway Moving and Transport Inc – Moving company in Airdrie, AB – 202 - 191 Edwards Way SW, Airdrie, Alberta. Read verified and trustworthy customer reviews for Starway Moving and Transport Inc or write your own review.

Contact Info

Categories: Moving companies in Airdrie, Moving companies in Alberta
Province: Alberta
City: Airdrie, AB
Postal code: T4B 3E2
Address: 202 - 191 Edwards Way SW, Airdrie, AB, T4B 3E2
Phone Number: (403) 316-0157
Website: http://www.starwaymoving.ca/
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Opening Hours

Monday: 8:00 AM – 4:00 PM

Tuesday: 8:00 AM – 4:00 PM

Wednesday: 8:00 AM – 4:00 PM

Thursday: 8:00 AM – 4:00 PM

Friday: 8:00 AM – 4:00 PM

Saturday: Closed

Sunday: Closed

Starway Moving and Transport Inc Reviews

Customer ratings and consumer reports on Starway Moving and Transport Inc – moving company in Airdrie, AB.

  • October 14, 2017 by Dan

    ★ ☆ ☆ ☆ ☆

    ABSOLUTELY HORRIBLE EXPERIENCE - They still have a portion of our stuff and won`t deliver it. They will not return my phone calls and won`t respond to any emails. GIVE ME MY STUFF BACK!!! They are extremely nice and under quote you to obtain your business, but once they pick up your stuff they will hold it hostage while they take advantage of you and give you no other choice but to bend to their demands. We were moving with a one bedroom apartment and our belongings were estimated to be under 2000 lbs. Our stuff was picked up and then they required payment in full before our belongings were delivered. The invoice stated our contents were almost 5000 lbs. 5000 lbs for a one bedroom apartment? Highly unlikely. I had a few questions about the weight and was given this response via email from one of the managers named Sue, `YOU ARE GOING OFF AS IF YOU ARE ENTITLED TO SOME SPECIAL TREATMENT. YOU ARE NOT. IF YOU WANT THEM RE WEIGHED SEND ME $450 AND I WILL BRING IN ANOTHER CREW TO OFF LOAD THE TRUCK, DRIVE TO THE SCALE, WEIGH, COME BACK TO THE WAREHOUSE AND RELOAD RE TRUCK. WE WILL THEN GO BACK TO THE SCALE AND REWEIGH. IF THE WEIGHT IS INCORRECT THEN WE WILL REFUND THE $450 (I CAN ASSURE YOU A GOVERNMENT CERTIFIED SCALE WILL NOT BE WRONG) IF THE WEIGHT IS CORRECT WE WILL KEEP THE $450 TO PAY OUR CREW, DRIVER, FUEL, SCALE FEES, ETC We had no choice but to pay this new invoice amount in full before our belongings were delivered, but they kept some of our belongings and won`t return them. The customer service is atrocious. The manager Sue is easily the rudest person I have every encountered in my entire life. When I started asking questions about the invoice that was almost double our original quote she would actually hang up on me. She blatantly hung up on me on two separate occasions. After one instance, she emailed me after she hung up on me and said, `I WILL NOT TAKE ANYMORE OF YOUR RIDICULOUS CALLS` - As a customer I wouldn`t classify my calls as ridiculous. I had some legitimate questions about our invoice which Sue couldn`t and didn`t really seem overly concerned with clarifying. If you value honesty, integrity, customer service and not having your stuff stolen... please beware.

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